Shipping and Return Policy
DELIVERY
SHIPPING METHOD
Your goods will be shipped within 1-3 working days after receiving the order. The following courier will be used according to location.
- Hong Kong / Macau / Mainland China: SF Express
- Other overseas regions：Aramex、DPEX、UPS etc.
- Hong Kong： Free Shipping
- Other overseas regions: Shipping fee will be automatically calculated at checkout
OUT OF STOCK
If there is an out of stock after the order is placed, we will notify you by email. Refunds due to out-of-stock will be refunded to the credit card that paid the order within 7 working days.
RETURNS & EXCHANGE
TERMS OF RETURNS & EXCHANGE
We provide a 14-day return and exchange service. You can return your purchase once within 14 days from the date of receipt. The exchanged products will no longer accept returns or replacements.
PROCEDURE
Please contact us via email （info@aeternumlab.com）or Facebook Inbox. After confirming with our customer service staff, you can return the product to our address by SF Express. Please note that returned products must be unused, odourless and in its original packaging. We will arrange an exchange or refund within 7 working days after receiving the return products.
SHIPPING COST
AETERNUM will not bear the shipping cost for the returned products.